Tuesday, August 01, 2006

An Email to Comcast

July 31, 2007. 1930 hrs

Upon realizing that I was not getting any email for a few weeks I sent an email to my email forwarding company bigfoot.

July 31, 2007. 2022 hrs

I get an email from bigfoot that they are testing.

July 31, 2007. 2039 hrs

I get an email from bigfoot stating that all email from bigfoot to comcast was being blocked by comcast. Bigfoot said it was looking into the matter. So I decided to write a letter to Comcast too. This is what I sent to them:

For almost 5 years or longer I have been using bigfoot.com as an email forwarding service. Everything has always worked. They have forwarded all emails to my comcast account at mailto:$%$#%#$#@comcast.net.

However, for the past few weeks I stopped receiving email. On complaining to bigfoot they informed me that COMCAST is bouncing all email from them.

Why? Why did you choose to make such a drastic move without even inform your customers. I have lost critical email as a result of this.

In case your reason was to prevent spam, I will like to inform you that bigfoot's spam filters are far superior to those at comcast.

I sincerely hope that next time you will be slightly more careful in your approach.
A copy of this email can be found at http://meragussa.blogspot.com/2006/08/email-to-comcast.html

I also hope that this matter will be resolved IMMEDIATELY.

Thank you.


July 31, 2007. 2106 hrs

I get an email from bigfoot saying the problem has been resolved. I have yet to hear from Comcast.

Aug 1, 2006, 0630 hrs

I get this email from Comcast.

Thank you for your message concerning the Comcast High-Speed Internet service.
I apologize for the inconvenience and any problems you may have experienced because of this issue.
Could you tell me what is the error BigFoot is receiving when forwarding the messages to your Comcast account? If possible copy and paste the error on your reply to this message. We need this so we can properly escalate the issue.

For answers to frequently asked questions and updates on new features, please visit http://www.blogger.com/www.comcast.net and select Help.
Remember that Comcast will never ask for your password or billing information via e-mail.
Thank you for choosing Comcast.
Comcast Customer Care Specialist

Lets focus on the one line "Could you tell me what is the error BigFoot is receiving when forwarding the messages to your Comcast account?"

What the fuck? How am I to know what error bigfoot is getting? Isn't that Comcast's job, since they are the ones who blocked bigfoot in the first place. Why does Comcast find it so difficult to take the initiative to provide good customer support?

My message to Comcast, learn from bigfoot you idiots.


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