Saturday, May 27, 2006

Chase Credit Cards - Another Loser

It seems corporate America just cannot stop outdoing each others stupidity. So I had this credit card that was once managed by CitiBank. One day I was notified that the card will now be managed by bankOne. Fair enough. Few months later the management of the card switched to Chase. That too was fine.

I have been using online statements for a while. Why waste all that paper and who the hell wants to deal with snail mail anyways.... well except for those idiots.. err, I mean Republicans. (by the way I am not a Democrat .. ). But I digress......

So all was fine with Chase until about four months. I get a notification from them saying they have a new web site. A new and improved web site....LOL What a fu*&ing joke. I log on to the new site everything seemed ok, I left.

About three months ago my computer reminded me that I must pay my credit card bills. I checked my email for my statement and found none. So I log on to my Chase site, download the statement, pay the bill. The story repeats itself for 3 more billing cycles. So I decide to call the Chase Card Support staff.

Now for the shocker. This is even better than the season finale of "Lost"... NOT!!!!! So the people at Chase tell me that when I switched from the old to the new web site there was a little check box somewhere on the screen which I needed to select in order to retain my old preferences.

WHAT? I need to magically be aware of some change that I need to make to retain a process that has worked for almost 6 years across 3 banks? Shouldn't it have been that all settings will automatically carry over unless I explicitly say NO? Who the hell is incharge of credit cards at Chase? Fire the fu$%er.

As though this is not bad enough, the idiots at Chase have no way to turn on the electronic statements. Their tech support just could not get it to work. Great job Chase. Perhaps your management needs to be outsourced to people who can actually work.

Is it just me or is the mistake they made in their favour? With people not receiving statements, I wonder how much Chase raked up in late fees? Was this a mistake or a master strategy by Chase management?

I just need to use up my points and then here is a card thats going in the trash. Bye Bye Chase.


Anonymous Creditseeker said...

What's going on there?! I was really upset about all this crap... I guess you're not the only one, but I don't think that it is strategy... My opinion is: they are just stupid.

9:47 PM  
Blogger Opra said...

I'm really surprised... I've thought that Chase bank is one of the most reliable financial organizations and that such situations don't happen to their clients....

2:14 AM  

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